Clear terms.
No surprises.

01

Services, pricing, and booking

Standard interior detail — $110 plus applicable tax. Includes vacuuming accessible cabin and cargo areas, cleaning accessible hard surfaces such as the dash, console, panels, and cupholders, cleaning seats and mats with methods appropriate for their material, interior glass, and a final inspection.

Standard exterior detail — $110 plus applicable tax. Includes an exterior hand wash and dry, wheel-face and tire cleaning, exterior glass, tire finish, and basic paint protection. Wheel removal, undercarriage work, and mechanical service are not included.

Standard full detail — $200 plus applicable tax. Includes both standard services above. Standard service does not include guaranteed removal of every stain, scratch, odor, or defect. Stain extraction, heavy pet-hair or sand removal, odor remediation, mold or biological-material treatment, headliner restoration, engine-bay cleaning, paint correction, scratch repair, polishing, ceramic coating, heavy tar/sap removal, disassembly, and restoration are excluded unless separately quoted and approved.

Appointments are available Monday through Saturday from 11:00 AM to 5:00 PM. Every service has an estimated work time of 2 hours or longer depending on the selected service, vehicle size, and condition. Standard appointment start times are spaced at least four hours apart, and no more than two standard appointments are accepted per day. If the first accepted appointment leaves no additional start time by 5:00 PM after the four-hour spacing period, it is the only appointment accepted that day. A mobile appointment reserves the entire day and cannot share a date with any other appointment. Submitting a form creates an appointment request; the appointment becomes final only after FSM Detailing sends written confirmation and any required payment is successfully received. If payment is collected but the requested appointment cannot be accepted, the customer may choose another available time or receive a full refund.

MOBILE SERVICE

Mobile detailing terms

Mobile full detail — $275 plus applicable tax. Includes the standard interior and exterior services described above at one verified service address within a 20-mile straight-line radius of FSM Detailing’s New Cumberland starting location. The exact starting address is used privately for the eligibility calculation and is not a customer drop-off location.

Only one mobile appointment is accepted per day. If any standard appointment is already active on a date, mobile service is unavailable for that date. Once a mobile appointment is active, that date is unavailable for all other services. Cancelled appointments no longer block the date.

Required utilities. The customer must provide safe, working, and accessible standard outdoor hose and standard household electrical connections at the service address for the appointment. The customer must confirm availability during booking. If either connection is unavailable, inaccessible, unsafe, or not functioning when FSM Detailing arrives, service may be delayed, rescheduled, or cancelled under the cancellation terms.

The customer must provide a complete and accurate service address. The booking system uses a mapping or geocoding provider to verify the address and calculate the straight-line service radius. An address that cannot be verified cannot be booked online. Addresses outside the standard radius may still be considered only through a separate travel-distance quote approved before booking.

The customer is responsible for ensuring that the service location is lawful, reasonably safe, accessible, and has enough space for the work without blocking traffic or violating property rules. FSM Detailing may reschedule or decline a location that is unsafe, inaccessible, prohibited, or materially different from the address approved during booking. No travel surcharge is added without separate approval.

02

Additional work and written approval

Published prices apply to the standard services described above. Extraordinary conditions—including excessive soil, stains, pet hair, sand, odors, tar, sap, hazardous material, mold, biological material, or restoration needs—may require more time, specialized work, or a service FSM Detailing does not provide.

Before performing chargeable additional work, FSM Detailing will provide the reason and exact additional price or written estimate by the website, email, or text. No additional amount will be charged and no stored payment method will be used without the customer’s separate approval. FSM Detailing will retain the approval date, time, amount, and method.

A customer may decline additional work. FSM Detailing will complete the standard service when it can be performed safely and meaningfully without the declined work. If it cannot, FSM Detailing may stop before work begins and refund the unperformed service. Work involving suspected hazardous or biological material may be declined entirely.

03

Vehicle condition and customer property

The person booking represents that they own the vehicle or are authorized by its owner to request service. Customers must disclose known loose, damaged, fragile, aftermarket, recently repaired, or malfunctioning parts before service. FSM Detailing may document the vehicle’s condition with pre-service and post-service photographs kept as service records. Public or promotional use of identifiable vehicle photographs requires separate optional permission.

Customers should remove valuables, cash, personal documents, weapons, medications, child seats, and fragile or irreplaceable property. FSM Detailing will not remove or reinstall child seats. Locked compartments and areas blocked by belongings will not be cleaned. FSM Detailing may move the vehicle only as reasonably necessary to perform or deliver the service.

FSM Detailing is responsible for direct damage caused by a failure to use reasonable care, subject to applicable law. FSM Detailing is not responsible for preexisting damage, ordinary wear, hidden defects, failing adhesives or finishes, loose trim, defective electronics, aftermarket-component failure, or damage that occurs because a customer did not disclose a known condition. Nothing in these terms excludes responsibility that cannot legally be excluded, including responsibility for gross negligence or intentional misconduct. Customers should report a concern promptly so it can be inspected and addressed; a prompt report is requested but does not waive nonwaivable legal rights.

04

Cancellation, rescheduling, and refunds

A customer may cancel at any time before work begins and receive a full refund of the service payment. “Work begins” when hands-on preparation or detailing starts after vehicle check-in; travel, appointment confirmation, or payment processing alone does not count as work beginning. Refunds are sent to the original payment method and usually appear within 5–10 business days after processing, depending on the payment provider.

A customer is considered a no-show 30 minutes after the scheduled start time if the customer and vehicle have not arrived and FSM Detailing has received no notice. A no-show appointment may be cancelled, but payment remains refundable because work did not begin. A membership detail is not used unless service begins. Two late cancellations or no-shows within a rolling 90-day period may result in temporary online-booking restrictions or a requirement to confirm directly before another appointment is accepted.

Rescheduling is subject to current availability and the daily appointment limit. Weather, unsafe conditions, equipment failure, illness, or other circumstances beyond reasonable control may require FSM Detailing to reschedule. The customer may accept a new time or receive a refund for unperformed service. Once work begins, completed or partially completed work is not refundable except when required by law or when FSM Detailing agrees that the service was not performed in a skilled and workmanlike manner.

05

Annual membership terms

The annual membership costs $2,000 plus applicable tax, is purchased once for a 365-day term beginning on the confirmed purchase date, applies to one enrolled vehicle, and includes 12 standard full details as defined above. It is not an unlimited-service plan. One redemption is used when a membership detail begins.

Members may schedule approximately monthly or use multiple details in a month at their discretion. Every appointment remains subject to available times, the two-appointments-per-day business limit, four-hour spacing between regular appointment start times, and a maximum of one membership detail for the enrolled vehicle per calendar day. A member may hold one upcoming membership appointment at a time. Unused details expire at the end of the term, do not roll over, have no cash value, and cannot be transferred, shared, or resold.

The membership is tied to the customer account and enrolled vehicle. If that vehicle is sold, totaled, or permanently replaced, the member may request one permanent substitution during the term for another vehicle owned or regularly used by the same member. Substitution must be approved before the replacement vehicle is serviced and does not transfer the membership to another person.

A membership is fully refundable if cancelled before the first membership detail begins. After the first membership detail begins, the membership is nonrefundable except where required by law or when FSM Detailing permanently ends it without cause. If FSM Detailing ends a membership without cause, the refund equals one-twelfth of the membership price for each unused included detail, capped at the amount actually paid after prior refunds. Authorized condition-based charges are separate and are not membership redemptions.

Misuse means sharing or reselling benefits, using an unapproved vehicle, providing false information, attempting duplicate same-day redemptions, fraudulent payment activity, repeated no-shows, threatening or abusive conduct, or presenting unsafe, unlawful, or hazardous conditions. FSM Detailing may decline a specific appointment, issue a written warning, temporarily pause booking, or terminate a membership for documented misuse. A warning will be provided when reasonably appropriate, but immediate refusal is permitted for safety, unlawful conduct, threats, fraud, or hazardous conditions. A business-caused pause will not shorten the customer’s remaining term.

Membership renewal is not automatic. Renewal requires a new, separate purchase authorization. Courtesy reminders may be sent approximately 30, 7, and 1 day before expiration, and customers may opt out of nonessential reminders.

06

Service messages and photo permission

By submitting a booking, the customer agrees to receive transactional email and text messages reasonably necessary to manage that request, including confirmations, schedule changes, service questions, receipts, refund notices, and account-security messages. Message and data rates may apply. Customers may reply STOP to opt out of texts or contact FSM Detailing for another communication method; opting out may make last-minute appointment updates harder to deliver.

Promotional messages and public use of before-and-after photographs are optional and require separate consent. Neither is a condition of booking or membership. Marketing consent may be withdrawn at any time by using the unsubscribe option, replying STOP to a promotional text, or contacting FSM Detailing. Withdrawal does not affect prior lawful use or required transactional and recordkeeping communications.

07

Privacy policy

FSM Detailing collects information needed to provide and manage services: name, phone number, email address, vehicle and appointment details, mobile service address and eligibility distance, notes supplied by the customer, account identifiers, consent records, service photographs, membership activity, payment status, and fraud/security information. Payment-card details are handled by the secure payment provider and are not stored directly by FSM Detailing.

Information is used to schedule and perform services, verify mobile service-area eligibility, communicate with customers, maintain accounts and memberships, process payments and refunds, document approvals and vehicle condition, prevent fraud, keep required records, and comply with law. Personal information is not sold. Information may be shared only as needed with hosting, mapping/geocoding, authentication, email/text, payment, security, and professional service providers—including Stripe and Resend when those services are enabled—or with authorities when legally required.

The site may use essential cookies or similar technology for sign-in, security, checkout, and basic site operation. Marketing or nonessential tracking will not be added without an appropriate notice or consent where required. FSM Detailing applies reasonable safeguards but cannot promise that any online system is completely secure.

Booking, service, consent, refund, and payment records may be retained for up to seven years after the transaction to support tax, accounting, dispute, and legal obligations. Account and saved-vehicle information is kept while the account is active and generally up to two years after closure. Security logs may be kept for up to twelve months. Marketing contact information is kept until consent is withdrawn, plus a limited suppression record so opt-outs remain honored. Information may be retained longer when reasonably necessary for an active dispute, fraud prevention, legal hold, or another legal requirement.

Customers may request access, correction, account closure, or deletion by emailing FSMdetailingllc@gmail.com. Identity may be verified before a request is completed, and information that must be retained for legal, accounting, security, or dispute purposes may be excluded. The site is not directed to children under 13. A customer under 18 must have permission from a parent or legal guardian to create an account, book, or purchase.

08

General terms

These terms and the confirmed order or appointment record form the agreement between the customer and FSM Detailing LLC for the purchased service. If order-specific written terms conflict with these general terms, the order-specific terms control for that order. Pennsylvania law governs to the extent permitted, without limiting any nonwaivable consumer right.

If one provision is unenforceable, the remaining provisions continue in effect. A delay in enforcing a term is not a permanent waiver. Material changes will apply prospectively. A change will not reduce benefits already purchased by an active member unless required by law or separately accepted by that member.

FSM Detailing LLC serves Central Pennsylvania. Business contact: (717) 743-5901 and FSMdetailingllc@gmail.com. A service location and any required arrival instructions are provided with appointment confirmation.